Refund Policy

The first verified membership purchase is eligible for a full refund when requested within 14 days after payment confirmation.

Version: September 17, 2026 · The current test site uses Paddle Sandbox and makes no real charge.

1. Automatic eligibility

The first verified membership purchase on a WayInk account is eligible for a full refund if the request is made within 14×24 hours from payment confirmation and the order is still paid. The exact deadline is included.

2. Cases requiring manual review

Later purchases, renewals, requests after 14 days, unclear account or order ownership, amount or currency mismatches, and orders with an existing refund record require manual review. Manual review does not mean automatic rejection. Mandatory rights under applicable law continue to apply.

3. How to request a refund

Email billing@wayink.app from the address associated with the membership. Include the Paddle receipt or transaction ID, payment time and reason for the request. Never send a full card number, verification code, password or secret key. Repeating the same request will not create multiple refunds.

4. Processing and membership access

The payment provider processes the refund. Requested, processing, succeeded and failed states are recorded separately. Membership access changes only after the provider confirms success. If other paid terms remain after the refunded order, access is recalculated from the verified orders without deducting the same term twice. Arrival time depends on the payment method and financial institution.

5. Closed checkout and failed payments

Closing checkout, cancelling payment or a failed payment does not activate membership and does not require a refund. If funds were taken but membership is not shown, keep the receipt and contact billing before attempting another payment.