Support
Contact the relevant address if you have trouble signing in, creating or exporting a video, paying, or requesting a refund.
General support: support@wayink.app
Billing and refunds: billing@wayink.app
Privacy requests: privacy@wayink.app
Security reports: security@wayink.app
What to include
- The approximate time, browser and device;
- the complete error message and the steps you already tried;
- for payment issues, a Paddle receipt or transaction ID, but never a full card number;
- never send verification codes, passwords, API keys, recovery codes or unnecessary source activity files.
Common questions
Where is my work? Routes, photos and generated videos are processed in your browser. Download or share anything you want to keep before leaving the page.
Payment completed but access did not update? Reopen the account panel first. If it still has not updated, send the receipt ID and payment time to the billing address.
No sign-in code? Check spam, the address or number entered, then wait for the sending interval before trying again. Never send the code to support.